COVID-19 can throw a spanner in the works of a much-anticipated trip with a moment’s notice. If booking an upcoming trip, read the fine print and know your rights when it comes to the cancellation and refund policies of the travel companies you are booking with. 

A good source of advice is the Australian Competition and Consumer Commission (ACCC). Check out its consumer rights page for information on cancellations due to Covid restrictions. It advises consumers to check the terms of the ticket purchased, as this will dictate what remedy is offered. This may include a re-booking, a voucher or a full refund. It also warns that if you decide not to travel because of concerns around Covid, this may be treated as a ‘change of mind’, and subject to different treatment.

Flight cancellation policies

Airlines are handling flight cancellations in different ways. For example, if Qantas cancels a flight due to Covid, it offers travellers the option of a re-booking, flight credit or refund. Whereas Jetstar only guarantees a credit voucher if a flight is cancelled or affected by a border closure. Although other remedies may also be available. Check the airlines’ websites for the specifics.

Cruise cancellation policies

Cruise companies have been hit hard by the pandemic and many have updated their policies to offer customers more financial certainty. For example, APT is offering a ‘future holiday credit’ for all suspended tours and cruises, valid up to 2023. This is not redeemable for cash but it can be transferred to another person. 

If you’ve got a booking coming up, check the policies of your cruise line to find out what your options are.

Travel agent cancellation policies

If you booked through a travel agent or an online booking site, contact them first to determine who processes the cancellation – them or the airline, for instance.  And don’t be surprised if you get slugged with a cancellation fee. Consumer advocate Choice advises consumers to check their terms and conditions, while remembering that these organisations are still subject to the Australia Consumer Law. 

Explore Deals

Deal

Luxury Queenstown Ski Holiday

Destination: Queenstown

From $655

Deal

Charming Candidasa Escape

Destination: Bali

Inclusions:

Daily breakfast for two, 1 x 90-minute couples spa treatment with flower bath at Ocean Spa for two, 1 x three-course romantic dinner for two, 1 x selected cocktail for two OR 1 x bucket of small local beer (4 pcs) at Pool Bar/Restaurant, 1 x half-day tour visit to Taman Ujung water palace,

From $1545

Deal

Luxury Adults-only Fiji Getaway

Destination: Fiji

Inclusions:

4 nights 5-star stay at Sofitel Resort and Spa, Access to the adults-only Waitui Beach Club, Complimentary mini bar, Daily buffet breakfasts, Access to in-room unlimited movies and wifi,

From $2895

Deal

Romantic Sydney Escape

Destination: Sydney

Inclusions:

3-night luxury city view apartment at A by Adina Sydney, Daily à la carte breakfast, 3-Course Dining Walk, Hunter Valley Scenic Wine & Dine Day Tour, Sydney Harbour 2-Course Lunch Cruise,

From $2658

Deal

Sydney Family Adventure

Destination: Sydney

Inclusions:

4-night premium 2-bedroom apartment, Return luxury airport transfer, The Sydney Tower Eye visit, Sea Life Aquarium tickets, 6-course dinner with matching wines adults,

From $5099

Next Post

Leave a Reply

Your email address will not be published.

Explore Deals

Deal

Ultimate New Zealand Touring Experience

Destination: New Zealand

Inclusions:

15 nights accommodation, 15 Breakfasts, 4 Lunches, 4 Dinners, Tranz Alpine & Coastal Pacific Train Experience, Kohutapu Lodge Tribal Tour & Whirinaki Rainforest Tour, Abel Tasman National Park Vista Cruise,

From $5399